{"id":49619,"date":"2010-11-30T19:06:22","date_gmt":"2010-11-30T17:06:22","guid":{"rendered":"http:\/\/www.nationalturk.com\/?p=49619"},"modified":"2010-11-30T19:06:22","modified_gmt":"2010-11-30T17:06:22","slug":"filiz-eyuboglu-surec-yonetimi-surec-iyilestirme-kitabi-301110","status":"publish","type":"post","link":"https:\/\/www.nationalturk.com\/tr\/filiz-eyuboglu-surec-yonetimi-surec-iyilestirme-kitabi-301110\/","title":{"rendered":"Filiz Ey\u00fcbo\u011flu’nun “S\u00fcre\u00e7 Y\u00f6netimi ve S\u00fcre\u00e7 \u0130yile\u015ftirme” kitab\u0131 \u00e7\u0131kt\u0131"},"content":{"rendered":"

\"\"<\/a>National Turk yazar\u0131m\u0131z Dr. Filiz Ey\u00fcbo\u011flu’nun “S\u00fcre\u00e7 Y\u00f6netimi ve S\u00fcre\u00e7 \u0130yile\u015ftirme” adl\u0131 kitab\u0131 \u00e7\u0131kt\u0131.
\n<\/strong>
\nSistem Yay\u0131nc\u0131l\u0131k taraf\u0131ndan yay\u0131nlanan\u00a0 “S\u00fcre\u00e7 Y\u00f6netimi ve S\u00fcre\u00e7 \u0130yile\u015ftirme” kitab\u0131;\u00a0 S\u00fcre\u00e7 y\u00f6netimi, s\u00fcre\u00e7 iyile\u015ftirme ile ilgili bilgilerden olu\u015fuyor.<\/p>\n

S\u00fcre\u00e7 Y\u00f6netimi, S\u00fcre\u00e7 \u0130yile\u015ftirme, Kalite, M\u00fc\u015fteri \u0130li\u015fkileri & E\u011fitim, \u00d6\u011fretim, \u00d6\u011frenme konular\u0131nda uzman olan Filiz Ey\u00fcbo\u011flu’nun “S\u00fcre\u00e7 Y\u00f6netimi ve S\u00fcre\u00e7 \u0130yile\u015ftirme” adl\u0131 yeni kitab\u0131n\u0131n \u00f6zeti:<\/p>\n

Giderek k\u00fcreselle\u015fen ve rekabetin her alanda \u00e7ok yo\u011fun oldu\u011fu d\u00fcnyam\u0131zda m\u00fc\u015fteri memnuniyetini sa\u011flaman\u0131n, ki art\u0131k bu yeterli de\u011fil, sad\u0131k m\u00fc\u015fteriler yaratman\u0131n \u00f6nemi herkes\u00e7e bilinmektedir. Her \u00e7e\u015fit \u00fcr\u00fcnden \u00e7ok say\u0131da markan\u0131n oldu\u011fu, bunlar\u0131n fiyat ve i\u015flevlerinin birbirine \u00e7ok yak\u0131n oldu\u011fu g\u00fcn\u00fcm\u00fczde m\u00fc\u015fteriye hizmet, davran\u0131\u015f, yakla\u015f\u0131m \u00f6nem kazanm\u0131\u015ft\u0131r.Bilgi \u00e7a\u011f\u0131n\u0131n ortam\u0131, \u015firketleri maddi olmayan de\u011ferlerini ke\u015ffetmek ve harekete ge\u00e7irmek durumunda b\u0131rakm\u0131\u015ft\u0131r. Maddi olmayan de\u011ferler derken; mevcut m\u00fc\u015fterilerin sadakatini korumak, yeni m\u00fc\u015fteri kitleleri bulmay\u0131 sa\u011flayacak ili\u015fkiler geli\u015ftirmek, hedef m\u00fc\u015fteri taraf\u0131ndan talep edilen yeni \u00fcr\u00fcnleri geli\u015ftirmek, y\u00fcksek kaliteli \u00fcr\u00fcn ve hizmetleri d\u00fc\u015f\u00fck maliyetlerle ve k\u0131sa teslim s\u00fcreleriyle \u00fcretmek gibi de\u011ferler kastedilmektedir. Bunlar\u0131 ba\u015farabilmek i\u00e7in bir \u015firket s\u00fcre\u00e7lerini do\u011fru \u015fekilde belirlemi\u015f, profesyonelce y\u00f6netiyor ve s\u00fcrekli iyile\u015ftirme yap\u0131yor olmal\u0131d\u0131r.<\/p>\n

Filiz Ey\u00fcbo\u011flu:
\n<\/strong><\/p>\n

ODT\u00dc Bilgisayar M\u00fchendisli\u011fi b\u00f6l\u00fcm\u00fcnde lisans ve y\u00fcksek lisans e\u011fitimi alan Filiz Ey\u00fcbo\u011flu, \u00f6\u011fretim g\u00f6revlili\u011finden sonra; IBM T\u00fcrk Ltd.\u015eirketinde, MVS i\u015fletim sistemi, IMS\/VS ve DB2 veri taban\u0131 y\u00f6netim sistemlerinden sorumlu Sistem Uzman\u0131, Sistem Programc\u0131s\u0131 ve E\u011fitim Uzman\u0131,CRM s\u00fcre\u00e7 ve yaz\u0131l\u0131mlar\u0131n\u0131n IBM T\u00fcrk\u2019de yayg\u0131nla\u015ft\u0131r\u0131lmas\u0131 projesinde uzman ve y\u00f6netici, M\u00fc\u015fteri Memnuniyeti Y\u00f6netimi s\u00fcrecinde s\u00fcre\u00e7 sahibi ve son olarak da ISO 9000 belgesi al\u0131nma projesinde Proje Lideri olarak g\u00f6rev ald\u0131.<\/p>\nError, group does not exist! Check your syntax! (ID: 51)<\/span>\nError, group does not exist! Check your syntax! (ID: 53)<\/span>\n","protected":false},"excerpt":{"rendered":"

Filiz Ey\u00fcbo\u011flu’nun “S\u00fcre\u00e7 Y\u00f6netimi ve S\u00fcre\u00e7 \u0130yile\u015ftirme” kitab\u0131 \u00e7\u0131kt\u0131<\/p>\n","protected":false},"author":3,"featured_media":49648,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5005,5460,6673],"tags":[55590,196009,38333,55587,55586,55589,55588],"class_list":["post-49619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-manset","category-sakin-kacirmayin","category-tavsiyeler","tag-dr-filiz-eyuboglu","tag-filiz-eyuboglu","tag-filiz-eyuboglu-kimdir","tag-filiz-eyuboglu-surec-yonetimi-ve-surec-iyilestirme-kitabi","tag-filiz-eyuboglu-yeni-kitabi","tag-surec-yonetimi-nedir","tag-surec-yonetimi-ve-surec-iyilestirme-kitabi"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/posts\/49619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/comments?post=49619"}],"version-history":[{"count":0,"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/posts\/49619\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/media\/49648"}],"wp:attachment":[{"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/media?parent=49619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/categories?post=49619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.nationalturk.com\/tr\/wp-json\/wp\/v2\/tags?post=49619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}